Our approach
Bringing together best practices, productivity, resilience and experience to ensure safe, compliant and consistent service delivery.
Brilliant outcomes through service excellence.
Our focus
Our sole focus is to deliver what our customers want.
Protecting your brand and your bottom line, while operating in a way that’s safe and sustainable. That’s what guides every decision.
Smart. Personal. Service.
Our approach
Brilliant service is built on three key elements. The visibility our technology gives you, the dedicated people who show up to deliver on it, and a service model built to keep getting better.
Real-time reporting technology leveraging live site data, automated alerts and on-demand visibility to flag issues early, maintain accountability and keep every site performing.
On-site certified service specialists combining proven expertise, defined processes and continuous improvement to manage risk, maintain quality and deliver consistently high standards.
An automated operating model integrating standardized processes, structured escalation and scalable resourcing to keep delivery consistent, minimize downtime and support any site.
Environmental sustainability is embedded into how we do business.
We’re driven by making things better. Better for our business and better for the environment in which it operates.
We understand the importance of sustainable practice to our clients and work hand-in-hand with them to exceed their environmental objectives.
National Scale. Local Expertise.
We’re a North American network of local expertise. Our reach gives us the breadth of offer to easily accommodate coast to coast national accounts. However, it is our local delivery model and region specific knowledge that really sets us apart.
It’s why performance doesn’t change whether we’re managing one location or overseeing hundreds for a Fortune 500 brand.
Frequently Asked Questions
We offer a broad range of cleaning and facility management services, including daily janitorial services, on-site daytime cleaning, comprehensive disinfection, floor care and restoration, commercial carpet cleaning, window and glass cleaning, waste management and recycling, and specialized cleaning for various industries. We tailor our services to suit your specific needs.
Consistency begins with deploying a knowledgeable, trustworthy and committed crew at your site; for the long-term. Layered upon that is CleanSmart; our responsive technology that supplies a real-time overview of the historic and current performance of your site, including:
We ensure consistency across every site through an accountable, transparent and responsive process, honed over the past 25 years. A process that has helped us to achieve a 99.5% optimal service fulfilment rate.
The short answer is yes, as evidenced by our successful recent roll out of 212 sites for a leading telecommunications company across the District of Columbia, Illinois, Wisconsin, Maryland, Virginia, New York and Florida. This, coupled with our 98% client retention rate, reinforces that we are not just expert at deployment, we are experts at meeting our multi-site clients’ ongoing expectations when it comes to protecting their brand. Our record and service excellence speaks for itself. We would welcome the chance to discuss our process in greater detail.
There’s no single number, and any company that quotes a dollar value without seeing your site is guessing. Facility services pricing depends on variables specific to your property; square footage, how often service is needed, the number of buildings or floors, what’s included beyond routine cleaning, and the condition of the site to start with.
That’s not a dodge. It’s the honest answer. A single-tenant office cleaned five nights a week and a multi-site retail portfolio with daytime service and proactive maintenance don’t belong on the same price list.
Fill in the brief contact form below and we will ensure a transparent and thorough price is delivered swiftly.
Poor communication is consistently cited by facility managers as the reason why they have switched to a new provider. At CleanMark, not only will you be designated a dedicated point of contact, they will be situated in your local area, not a head office somewhere else in North America, and will be experienced cleaning experts. That’s real reassurance; your site under expert, responsive supervision from someone who understands its issues personally.
We employ for the long-term. Our people are our greatest asset. By deploying a long-term, loyal workforce at your site, you will benefit from working alongside people that build a relationship with you, and who gain your trust by meeting your site’s specific needs over time.
All employees undergo a rigorous, supervised training program, that is ongoing and designed to ensure they:
a) Understand the service excellence expected of them as outlined in the CleanMark employee guide
b) Are fully trained on all aspects relating to the cleaning process – from handling chemicals to operating machinery.
c) Are fully trained on the scope of work and specific requirements of their designated site.
CleanMark’s Eco Systems provide a smart, green solution that goes way beyond concentrated cleaning products, evaluating all aspects of our business to ensure it’s at the forefront of low-impact practices that minimize our effect on the environment. We then align that understanding with your unique environmental requirements to ensure we meet your sustainability standards in the most seamless and cost-effective way possible.
We have specific protocols that ensure client’s can reach a CleanMark representative outside of scheduled hours. Historically, there are numerous, citable instances where our service crews have been mobilised to support a critical occurrence. We are extremely proud of the responsiveness of the CleanMark community, especially when unforeseen circumstances arise.
There’s no fixed timeline as each client need varies. A single-site office switch looks nothing like migrating a multi-site retail portfolio. How soon we start can also depend on other factors, like the notice period in your current contract. What is fixed is that we can use our experience of executing thousands of transitions to agree a timeline that is realistic and achievable.
That same experience also keeps the switch from becoming disruptive. We map the site, learn the scope of work, understand any historic issues, and ensure colleagues are fully briefed, trained and prepared to execute the transition. The goal every time is the same, as little disruption to your operation as the handover allows.
We look forward to hearing from you.
North American Reach. Local Roots.
While our North American reach ensures seamless service for coast-to-coast national accounts, our heart remains local.
By combining the resources of a continental leader with the hands-on expertise of regional teams, we provide tailored cleaning solutions for every client – from single-site businesses
to multi-national corporations.
Get in Touch – Let’s Work Together
